Technical Support

How to Reach Us

The fastest way to get help is to email us with a clear subject and a brief description of the issue. Please include, when possible:

• App version and iOS version
• Your Apple ID country/region (for subscription questions)
• Steps to reproduce, screenshots (optional)

Email: 19927728@qq.com

Restore Purchases

1. Open DesireCalc and go to Settings → Subscription.
2. Tap Restore Purchases.
3. Make sure you are signed in with the same Apple ID used to buy the subscription and that you have a stable network connection.

Restoring never charges you again; it only revalidates existing purchases via Apple StoreKit.

Manage or Cancel Subscription

Subscriptions are managed through your Apple account. You can change, cancel, or switch plans at any time:

• Manage subscriptions on iPhone, iPad, or Mac (Apple Support)
• Open Subscriptions in App Store

Refunds

Refunds are handled directly by Apple. Submit a request here:

• reportaproblem.apple.com
• How to request a refund (Apple Support)

We will assist you with any documentation required to support your request.

Troubleshooting

Common fixes

• Ensure you are online and signed in with the correct Apple ID.
• From Settings → Subscription, try Restore Purchases again.
• Kill and relaunch the app after successful restore.
• If text appears in the wrong language, check the in-app language setting or your system language.

Price & Currency

Prices shown in the app are provided by Apple and localized automatically by region and currency.

Requirements

• Devices: iPhone/iPad
• Recommended: iOS 15 or later
• Network: Required for subscription validation and cloud/AI features

Data & Privacy

We respect your privacy. For details on data collection, use, and rights, see our Privacy Policy. For terms of use, refer to the Apple Standard EULA.